Xiaomi is doubling down on after-sales service in India. The smartphone and electronics giant has announced plans to expand its service centre network across 15 new cities by the first quarter of 2026, taking another major step toward its goal of setting up 100 service centres nationwide.

The move builds on Xiaomi’s initial service-centre rollout completed in 2025 and is aimed at improving repair turnaround time, customer experience, and regional accessibility — areas that have become increasingly important in India’s competitive smartphone market.

Where the New Xiaomi Service Centres Are Opening

Xiaomi has already kicked off the expansion. The company confirmed that:

• Ludhiana and Indore received new service centres on January 29
• Visakhapatnam, Surat, and Lucknow followed on January 30

The remaining centres will be rolled out in phases through Q1 2026, allowing Xiaomi to strengthen its after-sales footprint across more regions of the country.

What Makes These Centres Different

According to Xiaomi, these new locations go beyond standard service points. They are designed as full-fledged service hubs, offering:

• Faster repair turnaround times
• Dedicated, trained technical staff
• Paperless service processes
• Product interaction and demo zones
• On-site product purchase options

Customers will also be able to participate in weekly community activities, including Xiaomi Days, held every Wednesday.

Special Benefits and Discounts for Customers

Xiaomi is also introducing customer-focused incentives at these centres, including:

• 30-day service discounts for women customers
• Lifetime service charge waivers for defence personnel and persons with disabilities
• Limited-period offers, such as:
  • Up to 50% discounts on select spare parts
  • Free screen protectors for eligible devices (subject to availability)

These initiatives are aimed at making authorised servicing more affordable and accessible.

Strong Performance From 2025 Rollout

The company highlighted impressive numbers from its first batch of service centres launched in 2025:

• 95% of devices were repaired and delivered within 24 hours
• Repeat visits stayed below 1%
• Customer escalations remained under 0.5%
• Over 5,000 customers benefited from Wednesday Service Days, which offered:
  • Free service charges on out-of-warranty repairs
  • Complimentary device health check-ups

These figures underline Xiaomi’s push to build trust in its after-sales ecosystem — an area where brands often struggle.

Premium Service Centres and Standby Devices

Xiaomi also reiterated the role of its Premium Service Centres, which promise:

• Priority repairs within 24 hours
• Access to standby devices if repairs take more than two hours
• Better spare-part availability and multi-level quality checks

The company says these centres are key to maintaining consistent service standards as its device user base continues to grow in India.

Final Words

Xiaomi’s aggressive service-centre expansion signals a clear strategy shift: winning customers not just at the point of sale, but long after. With faster repairs, exclusive benefits, and community-driven engagement, the brand is positioning its after-sales network as a competitive advantage — not an afterthought.

As Xiaomi works toward its 100-service-centre target, Indian consumers stand to gain quicker support, better service access, and a more premium ownership experience overall.